What to do if you cannot remember which email address you used to register your account?
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What to do if you cannot remember which email address you used to register your account: - If you have forgotten your email address, you can click here to chat to one of our agents who will help to recover your information.
What to do if you cannot remember your password: - If you have forgotten your password, you can click 'Forgot Password' on the log in widget. We will send a secure link to your email address that is valid for 72 hours.
How to change your registered email address: - If you want to update your email address, you can click here to chat to one of our agents who will help to update your information.
Read moreTo create an account, you will need to click the register button. You will need to fill out your personal information, name, address, phone number, date of birth. You will then need to create a password, answer two (2) security questions, provide the last four (4) digits of your social security number, and any promotional code(s) that you have.
Read moreYou will need to enter your password every time you want to sign into your account. Please select a password that is between 8-16 characters long and contains two different types of characters (e.g. a-z, A-Z, 0-9).
Read moreWhere are my open bets? - You can find open bets easily be navigating to the betslip and clicking 'Open Bets' here you will find details of all bets that haven't been settled
Where are my settled bets? - You can find all settled bets by navigating to 'Betting History' where there is an option to filter only on 'settled bets'. In here there will be information on which bets have won or lost.
How can I view my account history? - You can view your full transaction history by clicking My Account > Transactions. Here you can find a summary of all deposits, withdrawals and bets, along with a running balance.
How can I view my betting history? - You can view your full betting history my clicking Betting History, here you will see the details of open bets and settled bets.
Read moreWilliam Hill App Update
Why do we need your Social Security Number?
Read moreWhy are we asking for documents? - If we cannot validate your identity, we will require you to send us two (2) pieces of additional documentation. We accept Government issued ID(s) with photograph, and a utility bill, both are needed for us to validate your identity. You can do this by clicking on My Account > Secure Document Upload. Our support team will review and as soon as we have verified your documents you will receive an email from us. You can also use this area to review which documents you have previously uploaded.
Read moreI have forgotten my login details, what should I do?
You can click on the forgot password button and we will send an email to the registered email on your account with instructions on how to change your password. Customer Support cannot change your password for you.
Read moreCertain wins require a special claim process to satisfy tax requirements.